| Returns We'll take merchandise back for any reason. We ask that you return merchandise within 30 days in the same condition you received it for a refund or exchange. Fill out the return/exchange form that came with your order (back of the packing list). If the form is not available, please note what you are returning, what went wrong and if you'd like a refund or exchange. Send the merchandise to: X-Chrom.com Returns
7181 W. Grand Ave.
Chicago, IL 60707 We recommend you ship the package parcel post with insurance if it is a large dollar value. Exchanged items are sent with FREE SHIPPING. We understand EVERY style is not for EVERY BODY.
Shipping U.S. Address Shipping When you place an order to ship to a U.S. address, by default, your order will reflect the cost to ship via our standard service, U.S. Priority Mail, through the United States Postal Service. U.S. Priority Mail is normally a 2-3 day service but delivery is not guaranteed for any particular timeframe. The cost for this service will be added to your order's total according to the following schedule: Order Value
(U.S. dollars) | Standard Shipping & Handling
(U.S. Priority Mail) | | $0-$29.99 | $4.95 | | $30.00-$89.99 | $5.95 | | $90.00-$149.99 | $6.95 | | $150.00-$199.99 | $7.95 | | $200.00 and up | $8.95 | You should receive two emails after submitting your order. The first email is automatically generated to confirm that your order made it into our system. We'll send a second email to report the expected arrival date of your order. All merchandise in-stock is shipped within 24 hours of receipt during normal U.S. Postal Service operations. Orders placed on Saturdays after 11 am (CST) will ship the following Monday a.m. unless that Monday is a holiday. Looking for overnight shipping? 2nd day service? You can request a different shipping service of any type. Just make the request when placing the order. At the end of the online ordering process, you will have the opportunity to make this request as well as providing any shipping instructions in the "Special Shipping Instructions" box. We will follow your directions exactly and contact you if there is any question. Up to top
International Address Shipping International orders are welcome. Consider the cost of our standard U.S. shipping service to be the cost of shipping most international orders via Air Mail, a 7-10 day service. This shipping cost is automatically added into your order's total according to the following schedule: Order Value
(U.S. dollars) | International Shipping & Handling
(Air Mail) | | $0-$29.99 | $4.95 | | $30.00-$89.99 | $5.95 | | $90.00-$149.99 | $6.95 | | $150.00-$199.99 | $7.95 | | $200.00 and up | $8.95 | We reserve the right to quote a different shipping cost other than what's outlined above on international orders. If this is the case, we will notify you via email before shipping. If an expedited service or special handling is desired, you will have the opportunity to make this request in the "Special Shipping Instructions" box at the end of the ordering process. We will email you the cost of shipping any other method you request prior to processing your order. Global Priority Mail is available to most locations for 4-5 day service. Or, you can specify which service you want or how quickly you would like your order and we'll quote you a cost or a variety of services/costs to choose from. You may be responsible for additional customs fees or duty tax when shipping to international addresses. Up to top
Military Address Shipping APO and FPO addresses are shipped U.S. Priority Mail in accordance to our standard shipping and handling schedule below. Order Value
(U.S. dollars) | Standard Shipping & Handling
(U.S. Priority Mail) | | $0-$29.99 | $4.95 | | $30.00-$89.99 | $5.95 | | $90.00-$149.99 | $6.95 | | $150.00-$199.99 | $7.95 | | $200.00 and up | $8.95 | Up to top | 
